Stitch & Sole The Cobblers Directory

Privacy Policy

Last updated

This Privacy Policy explains how Stitch & Sole collects, uses, stores, and shares personal information when operating the Stitch & Sole directory and related services.

1. Who we are

Stitch & Sole is a directory helping Australians find shoe repairers, cobblers, recrafters, and leather repair services.

This policy applies to the Stitch & Sole website, directory listings, listing-update requests, contact forms, quote requests, and related communications.

2. Information we collect

We may collect information from customers, listed businesses, and people who contact us.

This may include:

Customer enquiry information

  • name;

  • email address;

  • phone number;

  • suburb, city, or location;

  • repair request details;

  • photos of shoes, boots, leather goods, or repair issues;

  • preferred contact method;

  • messages or notes submitted through forms or email.

Business listing information

  • business name;

  • business address;

  • phone number;

  • email address;

  • website and social links;

  • opening hours;

  • service categories;

  • business descriptions;

  • names and contact details of owners, managers, or staff who communicate with us;

  • listing-update requests;

  • claim, confirmation, or verification status.

Website and technical information

Depending on the tools used on the website, we may collect:

  • IP address;

  • device and browser information;

  • pages visited;

  • enquiry form events;

  • referral source;

  • analytics and performance data.

Communication records

We may keep records of emails, calls, messages, notes, and outreach outcomes so we can manage listing accuracy, follow up on enquiries, and maintain an audit trail.

3. How we collect information

We may collect information:

  • directly from you when you submit a form, send an email, call us, or request a listing change;

  • from publicly available sources, such as business websites, public directories, maps, social media profiles, or search results;

  • from listed businesses when they confirm or update their details;

  • from customers who submit quote requests;

  • from website analytics and technical tools.

4. Why we use information

We use information to:

  • operate and improve the Stitch & Sole directory;

  • create, update, correct, or remove business listings;

  • help customers find relevant repairers;

  • forward customer quote requests to relevant repairers;

  • respond to enquiries and support requests;

  • verify or confirm listing details;

  • prevent spam, fraud, misuse, or inaccurate submissions;

  • understand whether the directory is useful;

  • maintain business records;

  • comply with legal obligations.

5. Sharing information

We may share information where needed to operate the directory.

For example:

  • If a customer submits a quote request, this information is automatically forwarded to one or more relevant repairers — including the customer’s name, contact details, location, repair description, and photos.

  • If a business asks us to update a listing, we may publish the updated business details on the website.

  • We use service providers to operate the directory, including website hosting and infrastructure (Elestio, hosted on servers in Sydney, Australia), a database and workflow platform for managing listings and quote leads (Notion), and our domain registrar and transactional email provider (VentraIP). We may use additional service providers for forms, analytics, or payments as the directory grows.

  • We may share information if required by law, to enforce our terms, or to protect people, businesses, or the website.

We do not sell personal information.

6. Public business information

The directory may publish business information such as business name, address, phone number, website, opening hours, service categories, and public descriptions.

If you own or manage a listed business and believe information is incorrect, outdated, or should be removed, contact us.

7. Quote request photos and job details

Customers may submit photos and descriptions of items they want repaired.

Customers should avoid including unnecessary personal information in photos or descriptions.

We automatically forward submitted photos and job details to relevant repairers so they can assess the enquiry and respond. Once a quote request has been forwarded, we delete or de-identify the photos and job details where practical, unless we need to keep them for a legitimate purpose such as resolving a dispute, troubleshooting a delivery issue, or complying with the law.

8. Marketing communications

We may contact listed businesses about their listing, corrections, customer enquiries, or optional directory features.

If we send marketing emails, we will identify the sender and include a way to unsubscribe where required.

We will not charge a business for a free listing unless the business has clearly agreed to a paid product or service.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No online service can be guaranteed to be completely secure.

Information may be stored in systems used to operate the directory, such as website hosting, forms, email, databases, analytics, or workflow tools.

10. Overseas services

Our website hosting infrastructure (Elestio) runs on servers located in Sydney, Australia. Our database and workflow platform (Notion) may store and process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place. We will update this section if our overseas service providers change.

11. Retention

We keep information for as long as needed to operate the directory, manage listings, process enquiries, maintain records, resolve disputes, and comply with legal obligations.

For customer quote requests specifically, we aim to delete or de-identify photos and job details once they have been forwarded to a repairer and the request is complete, unless we need to keep them for a legitimate purpose such as resolving a dispute or complying with the law.

We may delete or de-identify other information when it is no longer needed.

12. Access, correction, and removal requests

You can contact us to ask for access to personal information we hold about you, to correct information, or to request removal of information.

If you own or manage a listed business, you can ask us to update or remove your listing.

We may need to verify your identity or authority before acting on a request.

13. Complaints

If you have a privacy concern, contact us first so we can try to resolve it.

If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.

14. Changes to this policy

We may update this Privacy Policy from time to time, including as our services, service providers, or paid features change — for example, we may seek solicitor review if we introduce paid listings or start collecting more sensitive information at scale.

The current version will be published on this page with an effective date.

15. Contact

For privacy questions, listing corrections, takedown requests, or access/correction requests, contact:

Email: privacy@stitchandsole.com.au

Business/legal name: Pinheiro-Coady Pty Ltd trading as Stitch & Sole

ABN: 94 668 086 217